FAQ                 

The upgrades start in January 2019, and will continue over the course of 4 phases across the Township. See phases above.

You must contact Master Meter Canada and book an appointment that is most convenient for you by calling 1-866-822-5707. 

Provided you are properly prepared, a typical upgrade should take no longer than 15 minutes and – under normal conditions – water is not required to be shut off. We simply ask that you keep the area surrounding your water meter nice and clear. The easier it is for staff to access, the quicker the new meter register can be installed.

The Installers from Master Meter Canada will be wearing identification badges when they arrive at your home or business at the scheduled time. Their badges will also have decals for both Master Meter and the Township of Russell. If you have any doubt about the validity of the ID being presented, please call the Township's Infrastructure Office at 613-443-1747.

Sample: 

With some meter registers in the Township having exhausted their lifespan unexpectedly early, now is the most sensible time to implement a township-wide upgrade. While it will take several months to install new meter registers at every residence and business in the township, the technology will ensure the system stays current and effective for up to 20 years. 

In a word — NO! Any meter registers that have failed, have had a shorter-than-expected battery life. This impacts a meter’s ability to display and transmit data — not its measuring capabilities. If your meter goes blank as a result of a dead battery, your current water consumption will be estimated based on your previous water consumption.

NO — The capital cost of the project is being funded from reserves. 

Yes – All homes with existing water meters, built before January 21, 2019, will need to have the registers replaced.