Citizen Satisfaction Survey

The Communications Department conducts an annual online survey. The survey allows respondents to evaluate the delivery of our services and our overall performance, which assists the municipality in capturing the public perception and identifying areas of improvement as per the Customer Service Policy by-law #53-2013.

Annual Survey 2019 Final Report (
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Annual Survey 2018 Final Report (Download PDF)

Annual Survey 2017 Final Report (
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Annual Survey 2016 Final Report (Download PDF)

 

http://fr.russell.ca/hotel_de_ville/gouvernement_municipal/bulletin_annuel